Cancellation policy

This English translation is provided for convenience only. The German version (Widerrufsbelehrung) is legally binding.

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us:

Brandsstock GmbH
Shanghaiallee 10
20457 Hamburg
Germany
Email: info@bper.me
Phone: +49 (0) 40 37086628

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment that you used for the original transaction; in no event will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier. You shall send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct cost of returning the goods.

Voluntary extended return guarantee (30 days)

In addition to your statutory right of withdrawal, we offer you a voluntary extended return guarantee of 30 days. For unopened and unused products, we will refund the full purchase price if you return the goods within 30 days of receipt. Even for opened products, we may be able to grant you a credit in certain circumstances; please contact us directly. This extended return guarantee does not limit your statutory rights.

Contact for returns

Brandsstock GmbH · Email: info@bper.me · Phone: +49 (0) 40 37086628. Please contact us before returning the goods to receive return instructions.